Privacy Policy
Introduction
Welcome to Urgent Care Pros® (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at urcarepros.com.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you submit forms on our site (such as appointment check-ins, newsletter signups, or contact forms), we may collect:
- Full name
- Phone number
- Email address
- Date of birth
- Insurance information
- Any health-related information voluntarily submitted
b. Technical Data
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent on site
c. Cookies & Tracking
We use cookies and similar technologies to enhance user experience and track site performance. You can control cookies via your browser settings or our Cookie Consent banner.
2. How We Use Your Information
We use the information we collect to:
- Schedule appointments and facilitate online check-ins
- Respond to inquiries
- Send health updates or newsletters (with your consent)
- Improve website functionality and user experience
- Comply with legal, security, and HIPAA obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share information with:
- Healthcare software providers (e.g., ClockwiseMD, Experity) to manage appointments
- Email service providers (e.g., Flodesk) for communication
- Third-party analytics tools (e.g., Google Analytics, Semrush) for website insights
- Government or law enforcement, if required by law
4. Data Protection & Security
We implement appropriate physical, technical, and administrative safeguards to:
- Secure your data from unauthorized access
- Encrypt sensitive data (where applicable)
- Comply with HIPAA guidelines for any health-related data
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and correct your data
- Request deletion of your data
- Opt out of marketing communications at any time
- Withdraw cookie consent
To exercise your rights, email us at: [email protected]
6. Third-Party Links
Our website may link to external services (e.g., ClockwiseMD, Google Maps, Experity, Intelichart.com). We are not responsible for the privacy practices of those websites.
7. Children’s Privacy
Our services are intended for individuals over the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
8. GDPR and International Users
If you are accessing our site from outside the U.S., including the EU/UK, we process personal data in accordance with applicable data protection laws. You may have additional rights under GDPR.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Urgent Care Pros
📧[email protected]